"How to deal with emotionally explosive people" by Albert J. Bernstein McGraw-Hill, 2003
What do you feel when someone explodes into emotion? What happens inside you when another person bursts into tears, flies into a rage, or collapses into anxiety? When you try to help that person calm down, you may discover that your responses are just making things worse. Dr. Bernstein demonstrates techniques you can use to stay calm, think clearly and understand the emotional explosions well enough to exert some positive influence.